This policy explains how Copula Market (also listed as Copula on Google Play) handles personal information when you use our mobile app, copulamarket.com, and our user, agent and administration services. For privacy questions or requests, email support@copulamarket.com.
1. Information we collect
Depending on the features you use, we collect your name, email address, phone number, account type, profile details and authentication information. We also store property preferences, saved listings, messages, inspection requests, documents you submit, and support communications.
When you use ViewPass, we record your points balance, purchases, transaction references, purchase verification results and property tour access. Agents may submit listing details, contact information, property photographs, videos, floor plans, 360-degree captures and other property documents.
Our services and infrastructure providers process technical information such as IP addresses, request logs, device platform, app version and error information to deliver the service, troubleshoot problems and prevent abuse.
2. Google sign-in
If you choose Google sign-in, Google and Firebase Authentication verify your identity. We receive account information such as your verified email address, name, profile image when available and an authentication identifier. Copula does not receive your Google password. We use this information to sign you in and associate your activity with your Copula account.
3. Device permissions and property media
Features that capture or upload property media may request access to your camera, photos or selected files. Location access may be requested to tag a scan or support location-based features. Scan features may use device motion sensors. You can refuse or revoke permissions in your device settings; features that depend on them may then be unavailable.
Media and documents that you upload are stored and processed to provide the feature you requested. Approved listing photographs, videos, virtual tours and listing contact details may be shown to other users or publicly on the website. Private account documents are not intended for public listings. Only upload information you are authorised to share.
4. How we use information
We use information to operate accounts, authenticate users, display and recommend properties, deliver virtual tours, manage ViewPass access, process and verify purchases, facilitate messages and inspections, support agents, respond to enquiries, send service notifications, maintain security and improve the reliability of Copula.
5. Payments
Purchases made through Google Play are processed by Google Play Billing. Copula receives purchase identifiers and verification information needed to credit ViewPass points, prevent duplicate credits and manage transactions. Google handles payment details according to its own privacy policy; Copula does not receive your full payment card details from Google Play.
Where offered on our website or other supported platforms, external payment providers such as Paystack or Flutterwave process payments. We retain transaction references, amounts, status and related account records needed to fulfil purchases and resolve payment issues.
6. Who receives information
We share information needed to operate Copula with service providers, including DigitalOcean for hosting and backups, Google/Firebase for authentication, Google Play and other enabled payment providers for payments, and Expo for app update delivery. Update services may process network and app/device version information when checking for or downloading an update. Enabled communication providers process the recipient and message details needed to deliver service communications.
When you contact an agent, send a message, request an inspection or submit a listing, the information needed to fulfil that interaction is made available to the relevant recipient and authorised Copula staff. Third-party virtual tour providers may process technical information when their embedded tours load. We may also disclose information where required by law or necessary to investigate fraud, protect users or enforce our terms.
These providers may process information in countries other than your own. Their handling of information is also governed by their applicable privacy terms. See Google's Privacy Policy, DigitalOcean's Privacy Policy and Expo's Privacy Policy.
7. Website storage and account sessions
Our website and app use cookies or local device storage where needed to maintain sign-in sessions, remember preferences and support security. Clearing storage or signing out may remove local session information, but does not itself delete records held in your Copula account.
8. Security
We use HTTPS, authentication, access restrictions and operational backups to protect information. Access is limited according to staff and account roles. No internet service can guarantee absolute security. Keep your credentials private and contact us if you suspect unauthorised account access.
9. Retention and account deletion
We keep personal information for as long as needed to provide your account and requested services, resolve disputes, maintain security and meet applicable recordkeeping obligations. Retention depends on the type of record and its purpose; payment or fraud-prevention records may need to be retained after an account is closed. Backup copies may remain until the relevant backup retention cycle ends.
To request deletion of your Copula account and associated personal data, email support@copulamarket.com with the subject "Copula account deletion". Include the email address registered with Copula and the account type you want deleted (user, agent or both). Do not send your password or payment card details. We may ask you to verify account ownership before acting.
Following verification, we will delete or anonymise account information that is no longer needed and explain any information we must retain and why. Deletion affects access to your account and associated services. Uninstalling the app alone does not delete your account.
10. Your choices and privacy requests
You can update available profile settings and manage device permissions. You may contact us to request access to, correction of, or deletion of your personal information, or to raise an objection or restriction request where applicable. We will review requests in accordance with applicable law. If you are not satisfied with our response, you may raise a complaint with the relevant data protection authority, including the Nigeria Data Protection Commission.
11. Children
Copula's property and payment services are not directed at children. If you believe a child has supplied personal information without appropriate authorisation, contact us so that we can investigate and take appropriate action.
12. Policy changes and contact
We may update this policy as our services change. The date above identifies the latest version. Where required, we will notify you of material changes or request consent. For questions about this policy or your information, contact support@copulamarket.com.