1. Account Use
Users, agents, hospitality partners, and admins must provide accurate information, keep login details secure, and use Copula Market only for lawful property discovery, listing, booking, messaging, inspection, and virtual tour activity.
2. Listings, Media, And Virtual Tours
Agents and partners are responsible for the accuracy of submitted property details, prices, availability, photos, videos, scans, and tours. Copula may review, reject, pause, watermark, remove, or request corrections for content that is incomplete, misleading, unsafe, duplicated, or non-compliant.
3. ViewPass And Payments
ViewPass points unlock protected property details and supported virtual tours. Payments, subscriptions, wallet credits, refunds, inspection fees, and agent earnings are processed according to the active payment provider, current platform pricing, and Copula approval rules.
4. Messaging, Inspections, And Offers
Users and agents may exchange messages, book inspections, submit applications, and make offers through Copula. Copula may log activity for safety, support, dispute review, admin traceability, and service quality.
5. Agent And Partner Verification
Verification badges, subscriptions, listing access, earnings, and partner dashboard access may require admin approval, identity checks, document review, active plans, or other compliance checks. A registered account is not automatically verified.
6. Platform Availability
Copula works to keep the platform available, but services may be interrupted by maintenance, hosting issues, payment gateway outages, email provider issues, network problems, or third-party services.
7. Changes To These Terms
When terms change, existing users and agents may be required to accept the latest version before continuing to use protected dashboard features.